Returns: Please call 1-888-492-8101 Monday - Friday 8:00 AM to 5:00 PM Mountain time, to have your
return request expedited.
Exchanges: Please call 1-888-492-8101 Monday - Friday 8:00 AM to 5:00 PM Mountain time, to have your
exchange request expedited.
(returns sent back in envelopes of any kind will not be accepted because of the damage incurred to the product when this is done)
Unfortunately we cannot offer refunds on discontinued or closeout items. If you have any questions call us before ordering at 1-888-492-8101.
International Shipments and returns:
All international shipments are made through the United States Postal Service. Please allow 3 to 4 weeks for your shipment to arrive. Unfortunately tracking shipments through the Postal Service is delayed, and not very timely. The standard shipping cost for Canada is $20.00. The cost for all other countries is $30.00.
Refunds will only be processed after you return the shipment at your expense. All items returned have to be returned in new condition. No refunds will be issued on items that are returned damaged or soiled. To return a shipment you will have to get a "Return Authorization Number" from our shipping department.
Special made veiling (veil sizes not listed in our custom order section, diamond white veils, shimmer veils, or veils that have been ordered with special accents such as pearls, rhinestones, etc) or customized headpieces cannot be returned. The following conditions must be met before a return is accepted.
|All return requests must be made within 10 days of receipt of order, and must be accepted at our receiving department within 15 business days following the issue date of the return authorization number, or no credit will be given.
|The item is in brand new condition and not altered or modified in any way.
|The item has not been worn or damaged.
|The return date is prior to wedding date.
|The item must be returned in its original box with packaging.
|All returns must have your Return Authorization Number clearly printed on outside of box.
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You are responsible for the shipping charges to return the item. We will apply your credit towards the item you want in exchange. We do not pay shipping charges on the exchanged item is shipped. The item you have requested an exchange for will not be shipped until the original item is received back from you.
If you would like the new item shipped to you before we get the original one back, we will charge you the full amount of the new headpiece, and after we get the original headpiece back we will issue a credit for your original purchase. Special made veiling (veil sizes not listed in our custom order section, colors other than white or ivory, or veils that have been ordered with special accents such as pearls, rhinestones, etc) or customized headpieces cannot be returned. The following conditions must be met before an exchange will be accepted:
All exchange requests must be made within 10 days after you receive your order.
The item must be in brand new condition and not modified or altered in any way.
The item has not been worn or damaged.
The exchange date is prior to wedding date.
The item must be returned in its original box with packaging.
All returns or exchanges must have your Return Authorization Number clearly printed on outside of box.
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Wedding-Veil.Com will ship most orders within 2 business days after receipt of your order. This does not include special order requests which will normally ship within 7 business days after receipt of your order (excluding holidays and weekends). If an item is not available to ship, you will be notified immediately of the availability date. UPS Ground Freight normal delivery times are 4-7 days from ship date, depending on where you live (excluding holidays and weekends).
All rush orders should be called into us directly at 1-888-492-8101. Any order placed that requests same day shipment, will be charged a rush fee of $15.00 in addition to the price of the item purchased and Express Shipping Charges (if requested). Not all items are guaranteed to be in stock at all times. If you want to rush an order, please call for availability of the item you wish to purchase.
Cancellation of order
Your order can be cancelled within 24 hours of your order date without penalty (excluding any rush orders).
All ordered placed with Wedding-Veil.Com will have no shipping charges if shipped by UPS Ground Freight (not including Alaska or Hawaii). Wedding-Veil.Com offers four kinds of shipping to all continental U.S. Customers:
|$0 - $99.99 $6.50 shipping
$100.00 or more Free Shipping
|UPS 3-Day Delivery:
|UPS 2nd Day Delivery:
|UPS Overnight/Next Day Delivery:
***If you have a multiple item order (more than 10 items), and have chosen 3-day, 2-day or overnight shipping, you will be contacted with a different shipping quote. Rates will vary, depending on the size of the package. All orders under 10 items will be charged as listed above. Please call if you would like a shipping quote before placing your order.
Wedding-Veil.Com offer two kinds of shipping to Alaska and Hawaii:
|UPS 2nd Day Delivery:
|UPS Overnight/Next Day Delivery:
Delivery time estimates are listed below:
UPS Ground Freight can take anywhere between 3 and 7 business days,
depending on where the order is being shipped.
UPS 3-Day Delivery shipments are delivered three business days after
UPS 2nd Day Air shipments are delivered two business days after
UPS Overnight/Next Day shipments are delivered the next business
day after ship date.
All international shipments are made through the United States Postal Service. Please allow 3 to 4 weeks for your shipment to arrive. Unfortunately tracking shipments through the Postal Service is delayed, and not very timely. The standard shipping cost for Canada is $20.00. The cost for all other countries is $30.00. Unfortunately we cannot offer Free Shipping on International shipments!
Tracking your shipment
Once your shipment has been sent, you will be e-mailed your UPS tracking number. After receiving your tracking number, you can track your package by clicking on this link UPS Tracking. You can use this link to track the status of your shipment, and get an estimated delivery date for your order. Your order should arrive within 3-7 business days of your ship date. If your order is shipped to your home, and there is no one available to sign for it, your package will be left on your doorstep.
It is highly recommended that you choose a shipping address where there will be an adult available to sign for your package. We assume no liability for any packages left at a door, or that have not been signed for by an adult. You will also be charged a $5.00 re-routing fee for any redirection of the package from the original address given when the order was placed.
Delivery of your shipment
If your package does not arrive within 10 days of your ship date, please contact us so we can initiate a UPS claim. We will contact UPS regarding your package and start a claim if necessary. In the unlikely event your package is lost by UPS, we will file a claim with UPS and re-ship your order at no additional charge to you!
At this time we do not ship any orders through the United States Postal Service!
If you receive a box that has been damaged, please call us immediately so we can file a claim with UPS. If we are not notified of the damage claim within 3 days of receipt of your shipment, we will assume that the package was delivered in good condition. If the item you ordered was damaged during shipment please notify us immediately by e-mail or call 1-888-492-8101.
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